- Contact Info
- Phone Inquiries
- Paying by Check or Money Order
- Shipping Information (Updated!)
- Free Shipping Details
- Shipping Standards
- Refund and Return Policy
- Sales Tax
Contact Info:
Email us at support@TopShapeUSA.com for contact information.
Phone Inquiries:
Please note that we do not process orders over the phone. For any questions, comments, or suggestions, please send us an email.
E-Mail:
When you place an order with us, you will receive an e-mail confirmation that we received your order within 24 hours. If you have any service-related questions about your order, please do not hesitate to write to us at support@TopShapeUSA.com
Paying by Check or Money Order:
We do not process checks or money orders. We only accept Paypal and major credit cards as the secure payment method.
Shipping Information:
All products ordered are shipped within two (2) business days within US, five (5) business days for international. Please note that every attempt is made to ship products at a timely manner. If a certain product is not immediately available from our warehouse, your products will be back-ordered and you will be notified of such.
Any additional shipping charges are indicated with the item description as applicable. Charges for shipping will be added to your order according to the following (all in US$ currency):
| Shipping Method | Shipping Rate | Destination | Notes |
| FedEx Home Delivery (3-5 Business Days) |
$5.00 (under $35 orders) | USA Continental 48 States Only | Free if order is over $35.00 |
| FedEx 2nd Business Day (2-3 Business Days) |
$9.50 or less | USA, Alaska, Hawaii, US Overseas Territories Except Military Addresses | Free if order is over $97.00 |
| FedEx Next Business Day (1-2 Business Days) |
$18.00 or less (under $197), or 0.05% (over $197) | USA, Alaska, Hawaii, US Overseas Territories Except Military Addresses | |
| USPS Priority Mail (3-7 Business Days) |
$5.00 Flat Rate | USA Military Addresses Only (APO) | Free if order is over $35.00 |
| USPS Priority Mail International (2-4 Weeks) |
Varies, calculated by weight at checkout (see below) | All non-USA countries | Delivery times is dependent of Customs in your country. Note: some countries may require you to pay a Duty/VAT fee on arrival. Please check with your local Customs office for details. |
| USPS Express Mail International (1-2 Weeks) |
Varies, calculated by weight at checkout (see below) | All non-USA countries | Delivery times is dependent of Customs in your country. Note: some countries may require you to pay a Duty/VAT fee on arrival. Please check with your local Customs office for details. |
See full list of countries we ship to by clicking here:
To calculate shipping rates for international orders
- Place your items you want to purchase into the Shopping Cart
- Go to Checkout
- Enter your SHIPPING ADDRESS and COUNTRY
- The shipping rate will be calculated on the next page
Free Shipping Details (USA Customers)
FedEx Home Delivery Shipping is free if your before-tax order total is at least $35 and you select "FedEx Home Delivery" shipping at checkout.
FedEx 2nd Business Day Shipping is free if your before-tax order total is at least $97 and you select "FedEx 2nd Business Day" shipping at checkout.
FedEx Next Business Day Shipping is free if your before-tax order total is at least $197 and you select "FedEx Next Business Day" shipping at checkout.
USPS Priority Mail Shipping is free if your before-tax order total is at least $35 and you select "USPS Priority Mail" shipping at checkout.
Shipping Standards
Products are shipped directly from Herbalife warehouses and follow Herbalife's Standard Operating Procedures. General shipping standards are provided below to better serve your expectations and ensure consistent quality service.
Note:
Warehouse shipping days are Monday - Friday. All orders will be shipped on the next business day, whenever possible.
FEDEX STANDARD HOME DELIVERY - delivers Tuesday - Saturday (Continental 48 US States)
FEDEX NEXT BUSINESS DAY SHIPPING - delivers Monday - Friday (US and Territories)
FEDEX 2ND BUSINESS DAY SHIPPING - delivers Monday - Friday (US and Territories)
USPS for International and Military addresses. Non-US destinations will be shipped by weight according to rates provided by USPS.com.
Refund and Return Policy:
We are committed to making you happy! You can return all or part of your order within 30 days for a complete refund. Note that IBPs and Mini-IBPs are non-refundable. No refunds for empty containers or bottles. We ask that you first write to us at support@TopShapeUSA.com to get an RMA (Returned Merchandise Authorization), and we will give you instructions on how to return the merchandise.
We are committed to delivering effective, high-quality products and we offer customers a 30-day money-back guarantee. If you’re not fully satisfied with a recent purchase, CONTACT US and we can process your return. It’s our way of guaranteeing your complete satisfaction. To make a return, follow these steps:
- All returns must have an RMA# (Return Merchandise Authorization Number) to be accepted at our warehouse. CONTACT US to obtain the RMA#, return instructions, and return forms.
- We will send you 2 forms: (1) Retail Order/Receipt Form and (1) Customer Request for Refund Form. Print out both forms.
- Sign ONLY the "CUSTOMER'S SIGNATURE" line on each form and include both forms within your return (the remainder of each form will be completed by us upon reviewing your return).
- Send us the unused portion of the product within 30 days of receiving your purchase.
- The return package should be insured and trackable. We are not responsible for any lost packages.
- Do not ship back to Herbalife Warehouse. This would only delay your refund. We will give you detailed instructions on where and how to ship the products.
Sales Tax:
Sales Tax will be added according to your state's law. Sales tax is applied to the total retail amount of the order, not including shipping and handling charges (where applicable) and is based on the shipment's destination state and local sales tax rates.
